Refund policy

At PleatMeUp, we are committed to delivering exceptional products and customer service. In the event that you are not satisfied with your purchase, we offer a hassle-free refund policy.

Returns : To initiate a return, please contact our customer service team over WhatsApp or email within 5 days of the delivery date. Please note that we can only accept returns on items that are unworn, unwashed, and undamaged. 

Refunds : Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. If the item is eligible for a refund, we will process it within 7 business days of receipt.

Exchanges : We do not offer exchanges at this time. If you would like a different size, colour, or item, please contact our customer service team over WhatsApp or email.

Shipping : The customer is responsible for all shipping costs associated with returning an item. We recommend using a trackable shipping method to ensure that your return is received by us.

Defective Items : If you received a defective item, please contact our customer service team immediately on WhatsApp or email to initiate a return and receive a replacement or refund.

Contact Us : If you have any questions or concerns about our refund policy, please contact our customer service team on phone or email. We are always happy to assist you.

WhatsApp: +918800303953
Email: contact@pleatmeup.com